FREQUENTLY ASKED QUESTIONS
Below are a list of questions and answers to help with your enquiries. If you would like more information or need clarification, please do not hesitate to get in touch.
Q: WHAT MATERIALS ARE USED TO MAKE THE FLOWERS?
A: Our flowers are handcrafted from high-quality, durable paper. We use premium cardstock, Italian crepe paper, and other sturdy materials to ensure lasting beauty.
Q: ARE THE FLOWERS WATER RESISTANT?
A: While our flowers are made from durable materials, they are not fully waterproof. We recommend using them indoors or in covered outdoor areas to prevent damage from rain or excessive humidity.
Q: CAN I CUSTOMISE THE COLOURS AND STYLES?
A: Absolutely! We offer a wide range of colour options and styles. If you have specific colour schemes or designs in mind, please contact us for custom orders.
Q: HOW LONG WILL THE FLOWERS LAST?
A: With proper care and storage, our flowers can last for years. Keep them away from moisture, direct sunlight, and excessive handling to maintain their appearance.
Q: WHAT IS YOUR RETURN AND EXCHANGE POLICY?
A: Since each flower is handcrafted, we do not accept returns on custom orders. However, if you receive a damaged or incorrect item, please contact us within 7 days of delivery, and we’ll make it right.
Q: DO YOU SHIP INTERNATIONALLY?
A: Yes, we ship worldwide! Shipping costs and delivery times vary based on the destination. Any applicable customs fees or taxes are the responsibility of the buyer.
Q: CAN I SEE SAMPLES BEFORE PLACING A LARGE ORDER?
A: We offer sample flowers for purchase so you can evaluate our quality and craftsmanship before committing to a larger order.
Q: HOW DO I CARE FOR AND STORE THE FLOWERS?
A: To store your flowers, place them in a dry, cool area away from direct sunlight. Avoid stacking heavy items on top of them to maintain their shape.
Q: HOW FAR IN ADVANCE DO I NEED TO BOOK ?
A: As everything is handmade, booking as far in advance as possible is required so you don't miss out.
GIANT PAPER FLOWERS
Q: HOW BIG ARE THE FLOWERS?
A: Our flowers come in a variety of sizes ranging from small to extra-large. You can find specific dimensions on each product page.
Q: ARE THE FLOWERS PRE-ASSEMBLED OR DO I ASSEMBLE THEM?
A: For certain larger designs, minor assembly may be required, but we provide detailed instructions to make it easy.
Q: WHAT ARE THE TYPICAL USES FOR THESE FLOWERS?
A: Our flowers are perfect for weddings, baby showers, birthday parties, photo backdrops, store displays, home décor, and more. Let your creativity bloom!
Q: HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
A: For custom or bulk orders, processing time may vary. Shipping times will depend on your location. Our standard processing time is 7–10 business days for most orders. Please check before placing an order.
Q: CAN A FLOWER WALL BE MADE A PERMANENT FEATURE FOR A WALL DISPLAY?
A: If you have a business or interior request for a wall to be made into a permanent fixture, this can be made possible. Please get in touch for more information.
Q: CAN A FLOWER WALL OR BACKDROP BE MOVED TO A NEW LOCATION AFTER IT IS SET UP?
A: Once installations have been set up, they CANNOT be relocated by anyone other that the Velvet Rose Designs team. If you wish to have a flower wall or backdrop in more than one area, I suggest making two bookings.